Why can't I pay

Why Can't I Complete My Payment?

Common Payment Issues and How to Fix Them

If you've tried to make a payment on our website but it didn't go through, we understand how frustrating that can be. Below, we explain the most common reasons why payments fail and the steps you can take to resolve them.

1. Insufficient Funds

If your bank account or card doesn’t have enough balance to cover the transaction, the payment will be declined.

How to fix it:

• Check your account or card balance.

• If there aren’t enough funds, try using a different payment method available on our website.

2. Incorrect Payment Information

Mistakes when entering the card number, expiration date, or CVV code can prevent the payment from being processed.

How to fix it:

• Double-check and correct your details before trying again.

• Ensure your card is active and authorized for online purchases.

3. Bank Security Measures

Banks may block payments if they detect unusual activity or suspect fraud.

How to fix it:

• Try using a different payment method.

• If the issue persists, contact your bank to authorize the transaction.

4. Expired or Blocked Card

Expired cards or those blocked due to loss, theft, or suspected fraud won’t be able to process payments.

How to fix it:

• If your card has expired, use a different payment method.

• If it’s blocked, contact your bank to unlock it or request a new one.

5. Payment Gateway Issues

Sometimes, service interruptions or system errors can affect transactions.

How to fix it:

• Wait a few minutes and try again.

• Try using a different browser or device.

6. Billing Address Mismatch

If the billing address entered doesn’t match the one on file with your bank, the payment may be declined.

How to fix it:

• Make sure you’re entering the correct billing address.

• If your bank’s records are outdated, consider updating them.

7. Card Payment Limits

Some cards have spending limits per transaction or per day.

How to fix it:

• Check if your card has a daily or transaction limit.

• If needed, try using another card or payment method.

8. Browser or Device Compatibility Issues

Certain browsers or devices may have compatibility issues with our payment system.

How to fix it:

• Use the latest version of your browser.

• Ensure you have a stable internet connection.

Still Having Issues?

If you’ve tried these steps but still can’t complete your payment:

1. Try a different payment method available on our website.

2. Use our chat which can be found at the bottom right of the screen, where you can get additional help,

3. Contact your bank to check for any restrictions on your card.

We hope this guide helps you resolve the issue.