Why can't I pay

Learn about the most common causes of payment failures on our web site

When it comes to online transactions, problems with payments can cause quite a bit of frustration, both for you and for us. From credit card declines to technical errors, there are a number of reasons why a payment may not complete on our site. But don't worry, we're here to help you resolve any inconvenience you may face.

1. Insufficient Funds
   

   One of the most common reasons for payment failure is insufficient funds in the bank account or credit card. This happens when the available balance is not enough to cover the transaction amount. Checking the account balance or ensuring sufficient funds before attempting the payment can help avoid this issue
   
   

2. Incorrect Payment Information

   Entering incorrect payment details, such as card number, expiration date, or CVV code, can result in a declined transaction. Carefully reviewing the information before submitting the payment can prevent unnecessary errors.
   
   

3. Security Measures

   To protect against fraudulent activity, banks and payment processors apply strict security checks. Occasionally, a legitimate transaction may be flagged as suspicious, particularly if it differs from the usual spending pattern. In such cases, contacting the bank or card issuer may be necessary to authorize the payment.
   
   

4. Expired or Blocked Cards

   Payments cannot be processed with expired credit or debit cards. Additionally, if a card has been reported lost, stolen, or shows signs of unusual activity, the issuing bank may block transactions until the account holder confirms their identity or requests a replacement card.
   
   

5. Payment Gateway Issues

   Technical disruptions in the payment gateway or website server may interrupt the transaction. If a payment fails due to slow loading times, server errors, or connectivity problems, trying again after a few minutes or using an alternative payment method may resolve the issue.
   
   

6. Billing Address Mismatch

   For security reasons, some payment processors require that the billing address entered during checkout matches the one associated with the payment method. Any discrepancies may cause the transaction to be declined. Verifying and correcting the billing address before submitting the payment can help avoid this problem.
   
   

7. Payment Limits

   Compatibility issues between the browser, device, and the payment processing system may affect the transaction. Using an up-to-date browser and ensuring a stable internet connection can help prevent payment difficulties.
   
   

8. Browser or Device Compatibility

   Compatibility issues between the customer's browser or device and the website's payment processing system can impede the payment process. Outdated browser versions, incompatible settings, or device-specific issues may prevent the payment page from loading correctly or processing the transaction.